How to spot and stop phishing scams and protect your finances before it’s too late

Learn how to detect scams, avoid them, and report suspicious activity.

What are phishing scams?

Phishing scams are fake messages — usually emails or texts — that try to trick you into sharing personal or financial information by pretending to be a trusted company. They often look real, but their goal is to steal your money or access your accounts.

Scams like these are dangerous in any industry — but they’re especially risky when financial services are involved. That’s why 8fig is taking action to help keep your account safe.

1. Spotting phishing signs: Knowing what to look for

General signs of phishing:

• The message creates urgency (“Your account is compromised!”)
• You’re asked to verify personal or financial info
• The email address or link looks similar to @8fig but with small changes, such as support@8f1g.co, @8ffig, or @8fiig etc.
• It includes poor grammar, unexpected attachments, or unusual payment requests
  

How this applies to 8fig:

• Official messages only come from @8fig.co — look carefully for slight misspellings.
• Most payments are made via ACH, but sometimes other methods are arranged directly with you through confirmed communication with an 8fig representative. (Always check the sender’s email address to make sure it’s from @8fig.co.)
• When in doubt, verify with us directly at support@8fig.co before making a payment or sharing sensitive information.
  

2. Avoidance: How to stay protected

Knowing what to look for is the first step — the next is knowing what to do.

General safety practices:

• Don’t click links in emails or texts you weren’t expecting
• Never provide login or financial info to unknown websites
• Use strong, unique passwords and enable two-factor authentication (2FA)
• Regularly check your bank and 8fig account for unauthorized activity
  

Best practices for 8fig users:

• Connect your bank account securely through the 8fig platform
• Expect payments to be made via ACH (Automated Clearing House)
• In rare cases, if ACH isn’t available, we may contact you via email with further instructions — always from an @8fig.co address, and only after notifying you beforehand
• Do not follow any instructions from unknown email addresses or unverified sources claiming to be 8fig

3. Notification: What to do if you suspect phishing

Quick action can make all the difference.

General actions to take:

• Do not click links or download attachments
• Take a screenshot or forward the message
• Report it to the company being impersonated
• If you shared information, change your passwords immediately and contact your bank
  

Reporting phishing to 8fig:

Forward the suspicious message or a screenshot to support@8fig.co, and then delete it.
If you clicked a link or shared sensitive info, reach out to our team immediately at support@8fig.co

Paying via wire: What to expect and how to stay safe

At 8fig, payments are typically collected via ACH transfers through your securely connected bank account. This is the default and preferred method — it’s automated, safe, and requires no manual action.

In rare cases, such as during collections, a client who cannot or doesn’t want to use ACH may request to pay via wire transfer. Wire instructions are provided directly by 8fig, but only after the client initiates the request.

How to verify wire instructions are from 8fig

1. The email must come from an official 8fig address — always ending in 8fig.co.
2. You must have initiated the request.
   8fig will never send wire instructions unless you explicitly asked for them.
3. Verify that the wire details exactly match what was provided in your dashboard or by your account manager.
4. The payment should be directed only to a verified 8fig business account.
   Never send funds to a personal or third-party account claiming to represent 8fig.
   
   *For 8fig customers, the wire details also appear on the 8fig platform in the FAQs section of the Growth Plan for easy and secure access.

Be alert for:

• Sudden or unexpected payment requests
• Urgent or threatening tone (“You must pay today!”)
• New or changed banking info without prior discussion
• Messages from non-8fig domains or with poor formatting

Summary: 8fig payment do’s and don’ts

Do’s:

• ✅ Do connect your bank securely through the 8fig platform.
• ✅ Do expect payments through ACH unless you were informed otherwise.
• ✅ Do reach out via support@8fig.co if you ever have a question.

Don’ts:

• ❌ Don’t accept payment instructions from email addresses not ending in 8fig.co.
• ❌ Don’t share your login credentials with anyone.
• ❌ Don’t trust random payment links. Always verify inside your dashboard.

Stay safe and in control

Scammers are getting smarter — and when it comes to financial services, the stakes are even higher. Stay cautious, stay connected, and always verify before taking action. When in doubt, contact support@8fig.co.

For more information on how 8fig payments work, please check our FAQs